Support Services from MerlinConnect

MerlinConnect provide a comprehensive, yet flexible range of support services to match your business requirements. They are all backed by our expert support staff who have direct access to designers for more specialist technical involvement when required.

Proactive Maintenance

By providing proactive maintenance we can actively monitor the performance of your applications and services. In addition to rapidly identifying critical failures we can get often early warning of potential problems. This early warning means we can address, and often solve, an issue before it has caused any operational problems to your business.

The proactive service includes:

Monitoring logs and alerts on a regular basis to predict and avoid possible failures
Check that the services are running at one minute intervals so that we know before you do!
Implement a smart failover policy to remove single points of failure
Provide a rapid response to issues

Support packages

We offer a range of support packages to best meet our customers’ requirements and budgets. These packages range from telephone help desk during office hours through to 24/7 support. Service level agreements (SLAs) are available to guarantee the response that your business requires.

Helpdesk

We offer a helpdesk facility to assist both users and administrators. Trained to deal with both technical and non-technical users, these experts have the experience to provide high quality assistance resulting in minimum delay to your staff and customers.

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Support Services from MerlinConnect