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Remote Server Support ServicesThere is nothing more stressful than an unreliable network. when there is an issue there really is no alternative to experience and knowledge. Our approach to server support is based on the following:
- Monitor the logs and alerts on a regular basis to predict and avoid possible failures
- Check that the services are running at one minute intervals so that we know before you do!
- Implement a smart failover policy to remove single points of failure
- Rapid response to issues
Support PackagesWe have a flexible approach to our support packages to ensure that the support of the Lotus Notes and Domino integrates with the other areas of support. However here are some of the standard packages that we offer:
- Immediate response, 1 hour fix (remote access only)
- 1 hour response, 2 hour fix (remote access only)
- 1 hour response, 4 hour fix
- 4 hour response, 24 hour fix
We employ various methods for call logging
- Telephone
- Email
- Call logging database available through our website, with call tracking
- Dedicated call logging database with full stats and supervisor access
- Bespoke call logging applications, such as Remedy
All support agreements are guaranteed by SLAs.
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